1/7/2023 0 Comments Uber in dallas reviewsThe only response I got from Uber was, "Please tell us the details & we are sorry for the inconvenience." They did nothing to understand how significant the impact was to my day nor did they offer any relief. If I could give Uber 0 stars I would! Absolutely the worst customer service as there is not even a way to file a complaint unless it is safety related. It was the WORSE experience I EVER had with Uber & WILL NEVER USE UBER AGAIN!!! Be aware if you get Kossi in Northern VA, DC or MD in a Toyota Highlander or any other vehicle I would cancel immediately as he is unreliable & if he gets a better gig he will leave you hanging. However, I was over 1-1/2 hours late for my surgery and it wound up costing me an extra 9 hours at the hospital! There was no way to contact customer service or support either by phone, chat or text. Won't make that mistake again.!Įventually Kossi cancelled on his end & I was redirected to another driver who was prompt. I'm probably liable for the 7.50 cancellation fee I was never told I would incur but was charged just because I had installed the awful Uber app. ![]() So, I immediately deleted my account and will never use the Uber app or call an Uber again. I was able to obtain an in-store credit once I found the right sequence. The Uber website is much better than the App. ![]() He said, "Well you're going to be charged for the ride." I hung up and got on the computer to complain. He says "you called an Uber?" I said I tried to earlier. Once I was home about 2 hours after I had installed the app. There was never any indication a driver would be sent. So at that point, I abandoned the app and found a ride elsewhere. ![]() When I hit that the price exploded to 3 times the original quote. ![]() Finally, I thought I had it finished so I hit Done. Frustrated I drove the vehicle to the shop as the waitress said it may work better if I were at the pickup location.
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